FAQ

The Supplier Portal is a webpage with restricted access only for registered users. It is maintained and supported by FULLSTEP NETWORKS S.A.

Gestamp uses the Portal to manage all supplier related matters regarding negotiations and supplier quality. Suppliers can only participate on bids through the Supplier Portal.

Gestamp buyers work with a Purchasing platform that publishes current bids and updates them instantly on the Supplier Portal. The Portal guarantees that our Suppliers receive accurate information at all times. Moreover our Corporate Purchasing Procedure demands to use the platform to guarantee transparency of the negotiation to all participants.

Absolutely not. The information is confidential. Only the supplying company and the Gestamp organization can see submitted offers and any attached document.

If you need help with the registration procedure, need to reset your password, have further technical questions or need support when uploading an offer you can contact the Fullstep support team by phone or email during office hours ( Monday to Thursday from 8:30 – 21:00; Fridays from 8:00 – 19:00 Central European Time) in Spanish or English. Fullstep is an independent provider of the Purchasing Portal.

If calling from Spain: 902 02 6000

If calling from outside Spain: +34 917 291 218

Email: suppliersarea@gestamp.com

Only the main user (usually the first registered user) can add more users to the Portal. They will all have their own login and can individually participate in different negotiations. You might also want to differentiate between sales and quality contacts.

If you are not the main user you will not see who other contacts are listed under the same access. In addition you are not able to add more users or change the main user. Only the main user can configure new users, change company related information and assign a new main user. If you are not sure who the main user is you can send an email to suppliersarea@fullstep.com indicating you company code which usually corresponds with your TAX ID number preceded by the country code, i.e. DE1234567 for a German Tax ID.

In this case you need a new registration with the new TAX ID. We usually don´t allow overwriting existing records to avoid loss of historic data. It is possible though that the main user changes the address or other company related data on the Supplier Portal.

The registration alone is not sufficient. The supplier needs to be internally authorized as well. Once the supplier is registered an internal approval process will be initiated. After the authorization is complete the supplier will receive the email containing his login data.

Check your spam folder for emails from noreplyFS@gestamp.com first. Be aware that the automated email is sent by noreplyFS@gestamp.com to the email address of the contact you provided during the registration. If this email is not valid anymore send an email to suppliersarea@gestamp.com to change the registered email address.

Go to the Login page and click on the link “Forgotten password”. An automated email will be sent to the email address of the contact you provided during the registration with a link to establish your new password. If you do not remember your company and user contact suppliersarea@gestamp.com.

Enter the Supplier Portal to access the section “Instructions” on the first page. There you can find manuals on how to offer, about technical requirements and also our Gestamp Quality Manual among other things.

The buyer has to actively publish the process on the Portal. Usually it is published for a certain period of time. If you don´t see the process the buyer might not have published it properly or the submission date is overdue. Please contact your Gestamp buyer to inform about this situation.